Frequently Asked Questions

1. Does Gardner Marsh Gas Equipment Co. offer Product and Technical Training?

Gardner Marsh does offer Training Classes to provide our customers with product knowledge, sales training, proper installation and repair of everything we sell. Training can be done at your store, contact your Territory Manager to request (click HERE for contact list). Make sure you are signed up for our EBLASTS to keep up to date on regional and manufacturer training opportunities (email csr@gardnermarsh.com to request to be added to EBLASTS).

Fisher Regulator Training
Marshall Excelsior Regulator Training
Pipe Sizing
Gastite/FlashShield Training/Certification
Perfection Training - Poly piping selection and installation
Rinnai Water Heater - Sales and Technical Service Training
Heating Equipment Training - Sales Training and Technical Service Training available for: Heatmaster, American Hearth, Rinnai, Heatstar, Sunstar, ADP, LB White, Red Dragon and more!
Outdoor Living Products Training - Sales and Technical Service Taining available for: Wilmington Grill, Broilmaster, Sunstar Glass, and more!
Cathodic Protection
Leak and Pressure Testing
Blackmer Pumps and Pump Systems
Dispensing Units
Ransome Vaporizers

2. When did GM go into business?

Gardner Marsh was founded in 1961 – you can read all the details here.

3. Where is GM located and what is our service area?

GM has two warehouses with Territory Managers covering the Atlantic Seaboard. We ship to any state in the US and our Customer Service and Technical Product Specialists are available to assist customers across the country.

4. How do I buy from Gardner Marsh?

To shop online you must have an existing Gardner Marsh account. If you already have an account and would like to set up an online account, click HERE.

If you do not have a Gardner Marsh account, please click HERE to complete an application for a new account. We will contact you with any questions and to let you know once your application has been approved.

5. How do I check GM’s inventory availability and price?

You must have an online account to see that information on our website. To set up an online account click HERE. You may also call us at 1-800-334-9245 for that information.

6. How long does it take to receive my order?

Gardner Marsh ships all orders for in-stock items that are received by 3:30 pm the same day. Lead times for non-stock product orders vary by manufacturer. Please contact Customer Service for detailed delivery estimates to your location.

7. Does GM offer FREE Shipping?

YES WE DO! Please contact us via email (sales@gardnermarsh.com) or phone (800-334-9245) for details on how you can qualify for FREE shipping!

8. What do I do if I’m missing an item from my order?

Gardner Marsh works hard to ensure orders are shipped correctly, packaged securely and labeled boldly. Every order that leaves our warehouse has been reviewed twice for accuracy before shipping. We have worked with UPS and our Freight carriers to make sure our items are packaged well for safe delivery. However, sometimes packages do get damaged in transit.

If you notice a UPS package has broken open/heavily damaged we advise that you refuse the shipment. (Please take a picture and send that to us.)

Upon opening your UPS shipment please match the items on your Picking Ticket to the items in your box. If they do not match, please contact Customer Service for assistance. Note that sometimes there are multiple boxes for a delivery.

We wrap our freight shipments in ORANGE stretch wrap and label with a big yellow paper how many pieces to expect. BEFORE signing the freight bill please review to make sure you are receiving what we indicate has shipped. If there is a discrephancy then please note it on the bill of lading. If there is visible damage or there is stretch wrap that is not ORANGE please ask the driver to wait and contact GM Customer Service before accepting the delivery.

9. What is GM’s return policy?

Products shipped in error by GM are eligible for return and a full refund if they are in unused resalable condition in the original packaging. If you received the wrong product please contact a CSR to request an RMA. New, unused in-stock items in resalable condition and original packaging that were ordered in error are eligible for return with a restocking charge. Non-stock/special ordered items ordered in error and used items are not eligible for return. Please contact a GM CSR with any questions regarding returns.

10. Other Questions?

Email us! sales@gardnermarsh.com