Monthly Archives: January 2025

New year, new you? It’s a good idea to sit down once a year and review your business model and make sure it lines up with your goals. When was the last time you reflected upon your business offerings? Do you just set tanks and deliver propane? Or, do you consider yourself a service provider, or better yet, a full service provider?

Unless you are satisfied with the status quo, you should be looking for ways to provide value to your customers. Some quick ideas of items to review at least once per year: your pricing model, service offerings, fleet age and set up, plant location(s), showroom offerings, stock/showroom appliance ages, employee benefits, business structure, and staffing levels.

To further explain what I mean by the above statement:

If you have a lot of walk-in customers, then you should make sure your office is inviting and up-to-date with current appliances and/or accessories. For those that fill customers grill cylinders, make sure everyone is